0845 519 4597
ADR Solution, Wyastone Business Park, Wyastone Leys, Monmouthshire, NP25 3SR
0845 519 4597 - info@adrsolution.co.uk - Terms and Conditions
Terms and Conditions of Service
1 Contracting Parties
1.1 Your contract is with ADR Solution, Wyastone Business Park, Wyastone Leys, Monmouthshire, NP25 3SR.
1.2 No contract exists between you and any individual employee, partner or consultant of ADR Solution. All advice given or work performed by an employee, partner or consultant of ADR Solution is given or performed on behalf of ADR Solution and not in an individual capacity and no such person assumes individual responsibility for the advice or other work.
1.3 Persons who are not party to this agreement have no exercisable rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms under this agreement.
1.4 Any advice given is for your sole benefit and shall not constitute advice to any third party to whom you communicate it.
2 Our Obligations
2.1 We owe you a duty to provide services under the agreement with reasonable care and skill.
2.2 We shall at all times respect your confidentiality. Any documents or information given to us shall remain confidential, except as required by law, regulation or ethical concerns relevant to this agreement.
2.3 We will provide appropriate support to you in claiming disputed deposits from any of the deposit protection schemes licensed by the government in England and Wales.
3 Payment
3.1 The cost of the service is payable in advance.
3.2 There will be no further charges, as long as the dispute is to be resolved by a deposit protection scheme’s in house ADR department.
3.3 ADR Solution will not seek to retain any part of your award following a successful claim.
4 Data
4.1 All customer data will be stored securely and in accordance with the Data Protection Act.
4.2 No customer data will be exchanged with third parties without the express permission of the party to who the data relates.
4.3 We ask you to send copies of documents to us. If originals are sent by mistake, we recognise your legal ownership of such documents and we will store your documents with our own, subject to our ordinary procedures.
4.4 We reserve the right to convert customer data, irrespective of ownership, into electronic format. If you require information or documents to be returned, you agree that we may return it in electronic format or as a print of the electronic file.
4.5 All information created by us in the course of acting as your agent remains the property of ADR Solution.
4.6 We will not store your payment information.
5 Outcome
5.1 Although we will make every effort to improve your chances of success and to maximise the award you receive, the outcome of deposit disputes cannot be guaranteed.
5.2 The service does not incorporate insurance against the failure of a claim and we accept no liability for any losses suffered by you while participating in the ADR process.
6 Communication
6.1 We recommend that any documents be sent using a recorded delivery service with an appropriate level of insurance. We accept no responsibility for documents lost or damaged by your delivery service.
6.2 Internet and facsimile communication is susceptible to data corruption and we cannot accept responsible for any changes made to any such communication after it is sent.
7 Termination
7.1 The agreement may be terminated by either party with one month notice in writing.
7.2 The agreement may be terminated without notice, subject to:
7.2.1 The bankruptcy of either party
7.2.2 Significant breach of the agreement
7.2.3 The change of ownership or management of either party
7.2.4 The poor performance of either party
7.2.5 Misconduct or dishonesty on the part of either party.
7.3 No refund is applicable once ADR Solution has commenced work on the matter.
8 Applicable Law
9.1 This agreement is governed by and construed in accordance with the laws of England and Wales. You agree that the English Courts shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these terms.
Contact Us
